Find the answers to your frequently asked questions here.
Over the years, we have worked hard to create the highest quality of handmade jewelry for our customers. Our quality is among the very highest in the industry, and we are now able to offer a LIFETIME GUARANTEE on all items purchased from VOLTLIN. A receipt must be presented to use the lifetime guarantee. The guarantee covers the following:
— Broken string or elastic
— Cracked beads
— Damaged lock or closure
Please Note: The guarantee does not cover plating issues, or discoloration of beads, metals, or materials. The customer is responsible for all shipping costs.
Ordering & Payments
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Please Contact Us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
Shipping & Delivery
If you'd like to know the status of your order, please visit our Order Tracking page, or you can email your name and order number to firstname.lastname@example.org and we will get back with you shortly.
Our website will automatically calculate the cost of shipping which is based on your order's weight, destination, and speed of delivery. You can specify your shipping method at checkout.
We typically ship orders within the next day, but this can sometimes take up to 3 days.
Estimated shipping times and prices will be calculated at checkout.
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may receive customs fees when they arrive in your country. We cannot predict what your particular charges may be. For more information regarding your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Returns & Exchanges
We stand behind our products with a 30-Day Return Policy. You may return any item purchased from our website for an EXCHANGE or REFUND within 30 days from the time you receive your order. *Terms and conditions apply.